Joya88 Privacy Policy – Complete Details on How Your Information Is Protected

Joya88 (referred to as "we", "us", or "Joya88") is a trusted online gaming and Sports Betting platform for players in Bangladesh. This Privacy Policy explains how we collect, use, store, and protect your personal information.

We believe data protection is not just a legal obligation — it is our ethical responsibility to you. joya88 treats every member's privacy with the utmost respect and uses the most advanced technology available to keep your data safe.

This Privacy Policy applies to the Joya88 website, mobile app, and all associated services. Please read it carefully before using Joya88.

Joya88 collects certain necessary information to provide you with the best gaming experience. We only collect what we genuinely need to deliver our services.

Information collected at registration:

• Full name (as per National ID)
• Active Mobile Number
• Date of birth (for age verification)
• Current Address
• Email address (optional)
• Mobile banking account details (Mobile Pay/Nagad/Rocket)

Information collected during KYC verification:

• Copy of National ID (NID) or Passport
• Selfie photo or video
• Proof of Address (utility bill or bank statement)

Automatically Collected Information:

Joya88 uses collected data solely for specific, legitimate purposes. Every reason your data is used is clearly outlined below.

Primary Use Purpose:

• Account Management: Creating, managing, and securing your account
• Identity Verification: Your identity and age are confirmed through the KYC process
• Financial Transactions: Processing deposits, withdrawals, and bonuses
• Customer Support: Addressing your questions, complaints, and issues
• Technical Support: Fixing platform bugs and improving performance

Secondary Use Purpose:

• Personalized Offers: Sending you promotions and bonus offers tailored to your preferences
• Responsible Gaming: Identifying unusual gaming patterns and taking appropriate action
• Fraud Prevention: Detecting and preventing suspicious activity
• Legal Compliance: Compliance with applicable laws and regulations
• Service Improvement: Analytics to enhance your gaming experience

Joya88 may share your information with select trusted third parties in limited and specific circumstances. Such sharing is always done in your best interest and for the purpose of delivering our services.

When Information Is Shared:

• Payment Processors: Information required to complete transactions via Mobile Pay, Nagad, and Rocket
• Game Providers: Minimum necessary data shared for third-party game operations
• KYC Services: With identity verification service providers
• Law Enforcement Agencies: Under a valid court order or government directive
• Anti-Fraud Agencies: To prevent money laundering and fraud

Data Sharing Terms:

• All third parties are required to follow the same privacy standards we uphold
• Only the minimum necessary information is shared
• Sharing data for commercial purposes is strictly prohibited
• International data transfers comply with globally recognized standards

Joya88 uses cookies and similar technologies to enhance your browsing experience and ensure the platform runs smoothly.

Cookie Types:

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working properly.

Joya88 uses industry-leading security technology to protect your data. Our security systems are regularly audited by independent third parties.

Technical Security:

• 256-bit SSL Encryption: Bank-level encryption on all data transmissions
• AES-256 Encryption: Sensitive data stored in the database is encrypted
• Two-Factor Authentication (2FA): An extra layer of security for account access
• Firewall Protection: Advanced Web Application Firewall (WAF)
• DDoS Protection: Server protection against cyber attacks
• Secure Data Centers: Data stored in ISO 27001 certified data centers

Administrative Safeguards:

• Only authorized personnel can access sensitive information
• All staff have signed confidentiality agreements
• Regular security training and awareness programs
• Commitment to notify users within 72 hours in the event of a data breach

Joya88 retains your data only for as long as necessary. Retention periods vary by data type and are outlined below.

Once the retention period ends, your data is securely deleted or anonymized so you can no longer be identified.

Joya88 is committed to ensuring you have full control over your personal data. You may exercise any of the rights below at any time.